TERMS OF USE
Terms and Conditions
360 Social Impact – Online Store for Electronic Items
These Terms and Conditions (“Terms”) govern your use of this website and the purchase of products from 360 Social Impact (“we”, “us”, “our”), a business operating from [insert business address].
By accessing this website or placing an order, you (“the customer”, “you”) agree to be bound by these Terms. If you do not agree to these Terms, please do not use this website.
These Terms have been drafted with reference to applicable South African legislation, including the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), and the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Definitions
For the purposes of these Terms:
Products means the home appliances, electronics, audio equipment, and related accessories offered for sale on this website.
Order means a request placed by the customer to purchase Products via the website.
Business Day means any day other than a Saturday, Sunday, or South African public holiday.
2. Company Information
Trading Name: 360 Social Impact
Website: [https://360socialimpact.com/]
Customer Support Email: [info@360socialimpact.com]
3. Products and Pricing
All Products are subject to availability. We reserve the right to discontinue any Product at any time.
Prices are displayed in South African Rand (ZAR) and include VAT where applicable, unless otherwise stated.
We take reasonable care to ensure that prices and product descriptions are accurate. If a pricing or listing error occurs, we reserve the right to cancel the affected order and provide a full refund.
Product images are provided for illustrative purposes only. Actual packaging, colours, or included accessories may vary slightly.
Where Products are imported or sourced internationally, specifications may differ from locally distributed versions. This will be indicated on the relevant product listing where applicable.
4. Orders and Acceptance
An order placed through the website constitutes an offer to purchase.
We reserve the right to accept or decline any order, including where fraud is suspected, pricing errors occur, or stock is unavailable.
A contract of sale is only formed once we send an order confirmation or dispatch the goods, whichever occurs first.
Customers are responsible for ensuring that all delivery details, contact information, and product selections are accurate before completing checkout.
5. Payment
We accept payment via [credit/debit cards, EFT, Instant EFT, and other available payment methods] through secure, PCI-DSS compliant payment providers.
Full payment must be received before an order is processed and dispatched unless otherwise agreed in writing.
We do not store your full payment card details. Payment information is processed securely by our third-party payment providers.
6. Delivery
We aim to dispatch orders within [2-5] Business Days after payment has been confirmed.
Delivery timeframes displayed at checkout are estimates and are not guaranteed.
Risk in the Products passes to the customer once delivery has been completed at the address supplied during checkout.
Delivery fees, where applicable, will be clearly displayed before payment is finalised.
For international deliveries, customers are responsible for any customs duties, import taxes, or clearance fees charged by the destination country unless otherwise agreed.
7. Returns, Refunds and Warranties
In accordance with South African consumer protection legislation:
Customers who purchase online may have the right to cancel certain qualifying transactions within 7 (seven) days of delivery, subject to applicable provisions of the Consumer Protection Act and the Products being returned in their original condition and packaging.
Defective Products may be repaired, replaced, or refunded under the CPA’s implied 6 (six) month warranty against defects.
Many electronic Products also carry the original manufacturer’s warranty. Warranty periods and conditions differ between brands and are specified on the relevant product pages.
Returned Products should include proof of purchase, original packaging, and all accessories unless the return relates to a qualifying defect.
Refunds will be processed to the original payment method within [7] Business Days after the returned Product has been received and inspected.
- Returns can be collected immediately after assessment. Allow for 2 – 5 days
Nothing in this clause limits any rights available to consumers under South African law.
8. Order Cancellations
Orders may be cancelled before dispatch by contacting our customer support team.
Once an order has been dispatched, cancellation will be treated as a return and will be subject to the Returns and Refunds policy above.
9. Website Use and Intellectual Property
All content on this website—including logos, graphics, product images, descriptions, text, and design elements—is owned by 360 Social Impact or its licensors.
No content may be copied, reproduced, distributed, or used without prior written permission.
You may not use this website for unlawful purposes or in any manner that could damage, disrupt, or interfere with its operation or with another user’s experience.
10. Privacy and Personal Information
We respect your privacy and process personal information in accordance with POPIA.
Personal information collected through the website, including names, addresses, contact details, and payment-related information, is used to:
Process and fulfil orders.
Arrange deliveries.
Provide customer support.
Send marketing communications where you have given consent.
We implement reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, or disclosure.
Our full Privacy Policy, including your rights to access, correct, or request deletion of your personal information, is available at:
11. Limitation of Liability
To the fullest extent permitted by South African law:
360 Social Impact will not be liable for indirect, incidental, or consequential damages arising from the use of this website or the purchase of Products.
This limitation does not exclude or restrict any rights that cannot legally be excluded under the Consumer Protection Act or other applicable legislation.
12. Electronic Communications
By using this website and placing orders, you consent to receiving communications electronically, including by email and, where applicable, SMS or WhatsApp, in accordance with the Electronic Communications and Transactions Act.
13. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa.
Should a dispute arise:
We encourage customers to contact our customer support team first.
If the matter cannot be resolved, it may be referred to the National Consumer Commission, the Consumer Goods and Services Ombud, or a court of competent jurisdiction where appropriate.
14. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business practices or legal requirements.
The version of these Terms in effect at the time an order is placed will apply to that order.
15. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Email: info@360socialimpact.com
Disclaimer
These Terms and Conditions are provided as a general template for informational purposes and do not constitute legal advice. South African laws and regulatory requirements may change, and your business may require additional clauses relating to specific product categories, financing options, export sales, or other industry-specific obligations. We recommend having these Terms reviewed by a qualified South African attorney before publishing them on your live website.